Career
From building systems to shaping technology strategy.
The positions are less interesting as a climb than as a change of vantage point: the same technology, seen from five different parts of the same company.
Most technology careers run in one track: deeper into engineering, or further away from it. Mine ran sideways — through development, customer care, quality, operational responsibility, technology leadership and finally technology communication.
That was not a plan at the outset. In hindsight it is the reason I rarely regard an architecture decision as a purely technical one: I have watched, from several seats, who receives the bill for it.
Now
Current position
since 2026
Chief Technology Evangelist
CSP Intelligence GmbH, Großköllnbach
Technology vision, innovation topics and the strategic positioning of the technology portfolio; technology communication inward and outward, and the connection between technology, product and market. The part of the work where technology has to be not only right but understood.
Leadership
Where the scale changed
Four positions in which what was actually being decided changed, one step at a time.
2024 – 2026
Chief Technology Officer
CSP Intelligence GmbH
Responsibility for architecture, technology portfolio and the engineering organisation: several standalone products brought together into one suite with a shared domain model, a modular monolith with clear boundaries and platform-neutral operation, migration paths without a hard cutover for existing customers, AI as a standard part of development, plus technical review in an M&A context. This is where "can it be built?" turned into "what does it cost to own for ten years?".
2022 – 2024
Head of Operations / Authorised Officer
CSP Intelligence GmbH
Operational responsibility across departments and the scaling of delivery, support and quality processes. The position in which technology stops being a discipline and becomes the operating model.
2021 – 2022
Head of Customer Service & Quality
CSP Intelligence GmbH
Rebuilding support and quality assurance around measurable service processes. Quality and support are where it becomes visible which technical decisions actually held.
2020 – 2021
Team Manager Customer Support
CSP Intelligence GmbH
Building and stabilising first- and second-level support, knowledge management and standard processes. The first leadership role — and the shortest feedback loop there is between a software defect and a person who has to live with it.
Foundation
What it is built on
Engineering, product and industry — the years the technical foundation came from.
2018 – 2020
QMS Product Owner / Software Engineer
Liebherr Group
Developing MES and QMS solutions and building a standardised quality management framework for joining technology, together with test automation. Industrial manufacturing as an environment where software hangs on a physical process and tolerances are not negotiable.
2016 – 2018
After-Sales Manager & Customer Care
CSP Intelligence GmbH
Building after-sales and customer care, and delivering process and quality improvements. The view of what happens to a product after it has been sold.
2014 – 2016
Project Manager / Product Owner
TEBA Kreditbank GmbH & Co. KG
Project steering and product ownership, still with hands in the code. A regulated industry as a lesson in traceability not being an accessory.
2013 – 2014
Head of IT / Product Owner
GSM-Multimedia GmbH
Leading IT and product development, again with development work of my own. The first responsibility for a landscape of systems rather than for a single system.
2011 – 2013
Software Engineer (apprenticeship)
RMN IT
Software engineering, licensing and support. The beginning: building and supporting in the same person, which cures you thoroughly of thinking about either without the other.
04
Areas of work
Grouped conceptually, because a technology executive is not described by a list of tools. The tools change; the questions do not.
Engineering
- Software architecture
- Enterprise systems and platforms
- Cloud and on-premises
- Data platforms and process data
- AI systems and automation
- Cybersecurity
Industry and operations
- Manufacturing and quality software
- Worker guidance and shopfloor
- Traceability and audit trails
- Quality management
- Retiring legacy systems
- Evaluating automation and robotics opportunities
Organisation
- Process design
- Operating models
- Service and delivery processes
- Building technical organisations
- Change work
Strategy
- Technology strategy and portfolio
- Technology economics
- Technical review in an M&A context
- Investment and make-or-buy decisions
- Technology communication
What this path is for.
The independent work on technology, AI and enterprise value runs through IEX Labs. That is where the questions this path produced are worked out.